Apprenticeship Mentor (phone based) - AdelaideHybrid

• Deliver mentoring support to apprentices across Adelaide.

• Help address challenges for apprentices to increase completions. 

• CBD office location with flexible and hybrid working options available.

About us

Apprenticeship Support Australia (ASA) in partnership with the Victorian Chamber of Commerce and Industry (VCCI) is thrilled to announce that we have been awarded the Australian Government’s contract to support apprenticeships and traineeships in Victoria for 2024 – 2026, which began on 1 July.

ASA is excited to leverage our 26 years of existing apprenticeship support through enhanced services to further improve retention, completion and satisfaction rates for apprentices and their employers. ASA will continue to provide free quality end-to-end advice and assistance, ensuring a clear understanding for apprentices and employers on how to access quality support when needed throughout their apprenticeship or traineeship.

Apprenticeships and traineeships play a vital role in the Australian Vocational Educational and Training system. They contribute significantly to the Australian economy by bridging the gap between individuals career aspirations and employer’s skills requirements. These apprenticeships provide opportunities for people to receive training, pursue studies and earn an income across a diverse range of occupations. ASA is proud to be a national contributor to this vital system.

About the role

This role is responsible for delivering a broad range of activities to support apprentices and employers to work towards successful completion of the apprenticeship. The Mentor will deliver tailored, personalised advisory services and will be required to anticipate and advocate apprentice/trainee needs to enable engagement in the workplace and then engage and consult to provide support and assistance where required. Please note this role is delivering these services to apprentices/trainees and or their employers by virtual (phone/video) communications.

This role supports apprentices primarily through virtual (phone/video) communications and at times face-to-face in person in the field (as required). Issues range from basic to complex and may include, but are not limited to, issues such as not getting the appropriate training or supervision, ongoing disputes with their employer, bullying, and/or personal or mental health issues or performance.

About you

This position is well suited to an organised and self-driven individual who can work autonomously, thrives in a busy environment, and can build rapport with various internal and external stakeholders. In addition, experience in the following areas is preferred, but not limited to:

• Certificate IV in Career Development or Employment Services or a commitment to undertake once appointed

• A comprehensive understanding of apprenticeships and traineeships

• Well-developed interpersonal skills and demonstrated experience in face-to-face client services

• Proven ability to work towards and meet tangible KPIs and targets

• Competence in interpreting Government regulatory frameworks and guidelines

• Proficient skills in MS Office, and the ability to use external computer-based databases

• Proven ability to autonomously manage a large client portfolio 

• Proven ability to accurately record activity in a timely manner

• Lived experience as an apprentice would be highly regarded

• Understanding of the potential barriers experienced by apprentices in completing their apprenticeship or traineeship 

• Experience as a Youth mentor or counsellor or a Trade background is desirable but not essential. 

A competitive salary will be offered to the successful candidate.

Please note that the successful applicant will be subject to a satisfactory police check and working with children check as a pre-condition of employment. 

How to apply

If this sounds like you, please apply online under the Careers section of our website, www.victorianchamber.com.au/careers. Applications, including a cover letter addressing one question only which is “Why does this role appeal to you?” should be addressed to the HR Team. The position description can be found under the Careers section of our website.