Specialist Disability Accommodation (SDA) and Tenancy Senior CoordinatorFlexible

• Flexible location: NSW / QLD / VIC / ACT Our locations | Aruma

Unlock the opportunity to make a real impact at Aruma! Join our dynamic Property Team and navigate the exciting SDA and Tenancy landscape.

The Role

As an SDA Provider and Landlord, you'll ensure tenant satisfaction, seamless administration, and the successful delivery of SDA and Tenancy management functions. Dive into a role that combines following established processes with finding new ways to add value and seize new opportunities. Be part of a team that’s transforming lives and communities every day!

A Day in the Life of an SDA and Tenancy Senior Coordinator …

• Support high-level initiatives, project planning, and stakeholder engagement.
• Act as a senior escalation point for complex tenancy issues and dispute resolution.
• Ensure compliance with SDA Provider obligations, meeting all legal and regulatory requirements.
• Ensure delivery of notices to SDA customers, including rent increases and temporary relocations.
• Maintain vacancy data and upload it to the NDIA SDA Finder portal.
• Act as the primary point of contact for tenants, addressing inquiries and providing ongoing support.
• Assist tenants in understanding their rights and responsibilities, including the terms of their tenancy agreements.
• Assist in coordinating rental amounts in line with government rates and payment schedules.
• Monitor and report financial metrics, identifying errors and working with stakeholders to resolve issues.

Skills and Experience That will Make You Stand Out…

• Minimum 2+ years of experience in an administrative support role.
• Experience working in a fast-paced environment, handling multiple tasks effectively.
• Strong organisational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite, CRM systems, and cloud-based document management tools.
• Ability to prioritise tasks and manage time effectively.
• Proactive problem-solving skills and adaptability to change.
• Ability to work independently while contributing to a team environment.
• Knowledge of the NDIS framework and tenancy management processes. Willingness to learn state tenancy legislations.
• Experience working in the disability sector or a property management environment.
• Familiarity with data management and reporting tools.

What we offer:

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Home - AccessPay Pty Ltd / Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Join Aruma and empower voices that deserve to be heard!

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks including, NDIS Worker Screening Check and National Police Check.