Product Development & Customer Experience Manager

About Us:

At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

We strongly encourage candidates with a disability to apply. We believe in the power of diverse perspectives and experiences in driving meaningful change and advancing human rights for all.

Location: Northern Rivers - Alstonville and surrounds

Status: Full Time 12 months Fixed Term Contract with possibility to extend further

Your Opportunity:

This newly created role will be the driving force behind Summerland Farm’s and a wider Aruma-Business portfolio growth and innovation. By expanding our tourism-focused service offerings and retail activities, this role is at the heart of transforming big ideas into impactful realities. You’ll harness creative market insights and turn them into actionable initiatives, seamlessly bringing new opportunities to life and transitioning them to operational teams for sustained success.

This position is more than a job—it’s a mission. You’ll fuel business growth, drive revenue, and create meaningful employment opportunities, all while championing our commitment to inclusive social enterprise. Through dynamic collaboration with stakeholders and the design of cutting-edge strategies, you’ll align with Summerland Farm’s vision to inspire inclusion and make a real difference in the lives of people with disabilities.

Why You’ll Love This Role:

Purpose with Impact: Join an organization that leads with heart, creating innovative opportunities that empower people with disabilities and foster meaningful social inclusion. Your work will make a tangible difference in lives and communities.

Innovate and Lead: Take the lead in designing and delivering groundbreaking tourism and retail initiatives, combining creativity with strategic execution.

Collaborative Growth: Work alongside passionate teams and diverse stakeholders in a values-driven, supportive culture. At Aruma, your ideas are valued, your efforts recognized, and your growth celebrated.

About You:

• Relevant tertiary qualifications in business, tourism, customer experience, or related fields are desirable.
• Solid track record in product development, customer experience management, or similar roles within tourism or retail sectors.
• Demonstrated success in creating and implementing strategies that drive business growth and improve customer satisfaction.
• Strong project management skills, capable of overseeing multiple initiatives and transitioning them seamlessly from concept to execution.
• Excellent interpersonal skills, with experience in engaging diverse stakeholders and adapting communication styles to various audiences.
• Skilled at using market insights and data to inform strategies and improve outcomes, with a particular focus on the Byron Bay and Gold Coast regions.
• A results-driven, customer-focused leader with the ability to inspire teams, deliver innovative solutions, and achieve strategic goals.

Benefits of working at Aruma!

• Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
• Fitness Passport: Access to subsidised Gym membership
• Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
• Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.

Ready to make a change?

Apply Now! This is your chance to be part of something extraordinary. Join Aruma and drive change with passion, innovation, and heart.

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks i.e. Police Check and NDIS Worker Screening. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised closing date.

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