Azure Infrastructure Consultant

Founded in March 2019 and headquartered in Melbourne, we are a leading technology consulting business specialising in digital transformation for mid-size, government and enterprise businesses. Our origins are in AI and we proudly deliver marketing-leading AI solutions to customers in partnership with Microsoft, as one of their top AI partners. 

With 5 Microsoft partner solution designations and 9 specialisations, we are the fastest-growing strategic partner of Microsoft ANZ and winner of the 2023 Microsoft ANZ Azure Partner of the Year Award. We are also among the few GitHub Verified Partners in the ANZ region.  

The primary purpose of this role is to provide managed services support for Azure Infrastructure and Azure Virtual Desktop customers. In addition, provide Azure technical consulting and development and enhancement services to customers. The role is a combination of both support and build and enhancement activities.

What does our Managed Service offering look like 

Arinco Co-Ops is our managed services capability that provides operational support and enhancement services to our customers. We support Azure-hosted customers only, and we pride ourselves on being technical experts and solving problems at scale.

Our team is not an entry-level team but a destination of choice. Whilst we provide the essential services of a managed service (24x7, Incident, Problem, change etc), we also provide our customers with the ability to develop/enhance and build new Azure services and enhancements - typically, our consultants perform as much build and enhancement work as managed services support.

Key responsibilities 

• Provide level 2/3 support to our Managed Services customers, which typically includes Incident Management, Problem Management, Change Management, Request Fulfilment, Event Management and Monitoring ·
• Provide paid-on-call/after-hours support for Major Incidents on a rotating roster
• Provide Azure enhancement, build and development services to our customers
• Identify and implement uplifts and modernisation opportunities in customer Azure environments
• Assist with identifying and implementing SRE principles and practices and applying these to customer environments and processes.
• Perform and automate security posture and FinOps reporting and reviews, and implement technical recommendations
• Build, configure and deploy IaC pipelines (Azure DevOps, Bicep, GitHub, Terraform)

What you'll bring to the role 

• A positive mindset. Identifies risks and issues but sees them as an opportunity to improve
• A proactive mindset. Will drive progress to achieve an outcome and wont hesitate to lead a task
• Excellent communication skills. Someone who enjoys interacting with colleagues and customers and values strong relationships.
• Curious about tech – whilst you may excel at an area, you aren’t afraid to learn and deliver in areas you are 100% knowledgeable about
• Knowledge of SRE and why it's important, as well as experience with Microsoft Azure
• Ability to gather, document and scope customer requirements, deliver on the work, OR the willingness to learn
• Knowledge of DevOps and how it relates to Infrastructure as code
• Experience in one or more languages (.NET, C#, PowerShell), to automate tasks and deploy via bicep or terraform

Tech you will use

• Azure Virtual Desktop
• Azure Infrastructure (i.e.) Infrastructure resources such as Virtual Machines, Virtual Machine Scale Sets, Networking, Firewalls AND/OR Azure Virtual Desktop
• Microsoft Security suite - Sentinel, Defender
• App Services – i.e. Logic, function apps
• Azure Devops, GitHub
• Bicep and Terraform (primarily bicep)

What we offer 

• People first culture – We are an authentic and empowered crew, where everyone has a voice and we succeed together  
• Crew connection – Regular squad outings, Crew musters, social interest groups and Crew events  
• A focus on learning and development – Various internal initiatives and a $2,000 L&D budget for certifications, licences, conferences or anything else you need to grow  
• Tech done your way - We provide a $2,500 annual allowance for you to spend on the hardware or home office equipment of your choice 

Please note  

• We are an equal opportunity employer and we welcome all applications. Particularly those from underrepresented groups  
• At this stage, we are only able to consider candidates with unrestricted local working rights  
• We don’t require the assistance of recruitment agencies