Azure SRE Consultant

Founded in March 2019 and headquartered in Melbourne, we are a leading technology consulting business specialising in digital transformation for mid-size, government and enterprise businesses. Our origins are in AI and we proudly deliver marketing-leading AI solutions to customers in partnership with Microsoft, as one of their top AI partners. 

With 5 Microsoft partner solution designations and 9 specialisations, we are the fastest-growing strategic partner of Microsoft ANZ and winner of the 2023 Microsoft ANZ Azure Partner of the Year Award. We are also among the few GitHub Verified Partners in the ANZ region. 

The primary purpose of this role is to provide Managed Services support for Azure Infrastructure customers and Azure Virtual Desktop customers. We seek someone that has experience in one, or both of the above. In addition, the purpose of the role is to provide Azure technical consulting and development and enhancement services to customers. The role is a combination of both support and build and enhancement activities. 

What does our Managed Service offering look like 

CoOps is our managed services capability that provides operational support and enhancement services to our customers. We support Azure hosted customers only, and we pride ourselves on being technical experts and solving problems at scale. 

Our team is not an entry-level team but a destination of choice. Whilst we provide the essential services of a managed service (24x7, Incident, Problem, change etc), we also provide our customers with the ability to develop/enhance and build new Azure services and enhancements - typically, our consultants perform as much build and enhancement work as managed services support. 

Key responsibilities 

• Identifying and implementing uplifts and modernisation opportunities in customer Azure environments 
• Provide level 3 support to our Managed Services customers, which typically includes Incident Management, Problem Management, Change Management, Request Fulfilment, Event Management and Monitoring · 
• Provide paid on-call/after-hours support for Major Incidents on a rotating roster · Provide Azure enhancement, build and development services to our customers 
• Assisting with identifying and implementing SRE principles and practices and applying these to customer environments and processes. 
• Applying an automate-everything approach to customer platforms for reliability at scale 
• Hardening the security posture of customer environments 
• Perform and automate security posture and FinOps reporting and reviews, and implement technical recommendations
• Build, configure and deploy IaC pipelines (Azure DevOps, Bicep, GitHub, Terraform) 

What you'll bring to the role 

• Experience with Azure IaaS: Experience supporting, maintain and deploying Azure Infrastructure resources such as Virtual Machines, Virtual Machine Scale Sets, Networking, Firewalls AND/OR Azure Virtual Desktop: Experience with supporting, maintaining and deploying Azure Virtual Desktop environments 
• High level knowledge of SRE and why it's important 
• Experience deploying monitoring and observability in Azure 
• Mid-level experience with Microsoft Azure (2+ year's experience) 
• The ability to organise and run workshops, gather, document and scope customer requirements, deliver on the work, and oversee others doing the work 
• Proven practical experience developing new, enhancing and deploying Azure Infrastructure using Infrastructure as Code (IaC) and pipelines 
• Coding experience in one or more languages (.NET, C#, PowerShell) to develop new solutions for customers and automate everything 

What we offer 

• People first culture – We are an authentic and empowered crew, where everyone has a voice and we succeed together  
• Crew connection – Regular squad outings, Crew musters, social interest groups and Crew events  
• A focus on learning and development – Various internal initiatives and a $2,000 L&D budget for certifications, licences, conferences or anything else you need to grow  
• Tech done your way - We provide a $2,500 annual allowance for you to spend on the hardware or home office equipment of your choice 

Please note  

• We are an equal opportunity employer and we welcome all applications. Particularly those from underrepresented groups  
• At this stage, we are only able to consider candidates with unrestricted local working rights  
• We don’t require the assistance of recruitment agencies