Service Coordinator

Are you experienced in coordinating care services that promote and maintain client independence in line with their goals?

We are seeking a driven individual to join the Community Aged Care team for this exciting 6-month opportunity with the potential for ongoing.

• Based South at Tonsley.
• Monday to Friday, 9-5 - Get your weekends back!
• Support and empower older people living in the community to maintain their independence living in their homes

What we offer:

• Flexible work arrangements: Design your work-life balance. This could include working from home and flexible working hours.
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for?

We are seeking two self-motivated individuals to join our growing care management team who can work autonomously and collaboratively as part of a supportive multidisciplinary team environment. You enjoy solving problems on the go, building relationships with customers and their networks, and continuously learning about ways to enhance wellbeing and capability for people as they age. You will have assessment and care planning understanding and the desire to learn. You will possess the ability to meet deadlines and provide a responsive service to internal and external customers, providing high quality service coordination.

If you are looking to make a positive difference for older people living independently in the community, this is the perfect role for you! These roles are suited to someone with experience working in case coordination or case management, a community aged care background or seeking to work in the community aged care space. These roles have no tertiary qualification limitations, however Certificate III/IV in a health, human services or related field (desirable).

What can you expect to be doing?

• Support customers who are well and mostly independent with intermittent decline, with ongoing assessment, review, care planning, monitoring and advocacy in line with organisational procedures.
• Provide service coordination support to customers with a wellness, independence and reablement approach.
• Provide information and support to customers to make decisions related their care, enabling them to live safely and independently at home.
• Assist customers to navigate the aged care system, ensuring they receive the best possible range of options to meet their individual needs.
• Build rapport with customers’ families, carers, advocates and external agencies to ensure optimum service delivery.
• Complete required documentation in an accurate, professional and timely manner that meets organisational, legislative and funder/stakeholder requirements.

What do you need to bring?

• Demonstrated care or service experience, preferably within a Community Aged Care setting.
• Proven ability to identify customer care and service needs and respond to care escalations.
• Demonstrated understanding of the needs of older individuals living in the community.
• You are a team player able to work collaboratively within a multi-disciplinary supportive team environment.
• Excellent communication skills, emotional intelligence, with the ability to build rapport with customers and stakeholders quickly and effectively.
• Proven customer service skills, administrative and organisational skills, and ability to produce accurate and timely documentation.
• Intermediate knowledge of Microsoft Office Suite of programs and ability to pick up systems with ease.
• An understanding of My Aged Care or other Community Programs (Carers SA or NDIS) (preferred).
• Certificate III/IV in a health, human services or related field (desirable).

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How to Apply:

Please click on 'Apply' and submit your application ASAP. *Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Lauren Recruitment Business Partner at Lauren.haddow@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.