Customer Service Officer

Western Truck Repairs is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. We offer a complete range of services, from minor mechanical and accident repairs, to complete hand-finished re-builds, we really can do the lot!

Western Truck Repairs have a great network with towing & salvaging operators, to ensure we can provide the upmost service to see each job right through from beginning to finish.

With a convenient location near Melbourne's Ring Road and Westgate Bridge, you'll be part of a team that serves the local trucking community with pride and professionalism. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners and electricians working together as a cohesive team. We pride ourselves on positive culture within our workplace & love growing our team as we continue to expand!

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Western Truck Repairs in Williamstown.

As a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

The role offers a permanent position, Monday to Friday.

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

 Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business. 

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Shipstone is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.