Customer Service Officer

Wales Bus and Body Repairs, located in Smithfield, is a renowned brand in the heavy vehicle smash repair industry, and is a division under AMA Group - Heavy Motors. Known for delivering top-notch repairs to heavy vehicles, Wales is committed to delivering every vehicle to its pre collision state. Our services include spray painting, panel beating, chassis straightening and much more. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians provide quality workmanship with attention to detail in every task they perform.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Wales Bus and Body Repairs, based in Smithfield.

We are seeking a dedicated and professional individual to provide administration support to our team and managers, while also keeping our customers informed on the progress of their vehicle repairs. This is a job share position, working Thursdays from 8:00am to 5:00pm and Fridays from 8:00am to 3:30pm.

If you have a passion for customer service and enjoy being part of a supportive and dynamic team, we’d love to hear from you.

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business. 

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.