Customer Service Officer

Recar Townsville is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. With a prominent establishment in the automotive industry and a loyal customer base, Recar is known as the go to for everything from minor mechanical repairs to complete hand-finished re-builds and heavy towing and salvage, we do the lot!

Recar has a strong reputation for excellence and innovation and is dedicated to providing top-notch services and solutions for heavy motor vehicles. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners and electricians working together as a cohesive team. The atmosphere is one of camaraderie and collaboration, where everyone's skills and expertise are valued and appreciated.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Recar Townsville.

Permanent position. Monday to Friday

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

 Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.