Switchboard Operator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Part time (40 hours per fortnight, 2:30pm – 11:00pm)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred
• Great staff benefits!

The Department

Health Information Services provides a range of functions across Alfred Health including VAED reporting, medical record management, clinical information requests, dictation and transcription services, Alfred and Caulfield Switchboard Services along with Enquiries Services at The Alfred, Caulfield Hospital and the Paula Fox Melanoma Cancer Centre.

The Role

The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly. 

Skills and Experience Required

• Higher School Certificate/Victorian Certificate of Education
• Previous clerical and switchboard experience, preferably in a Hospital environment
• Highly developed organisational, communication and interpersonal skills

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter. 

For a confidential discussion, please contact Kristina Janus (Switchboard Team Leader) on 9076 2439.

Applications close 11pm AEDT, Wednesday 26th March 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au