Administration Officer - Legal Support Service

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term - Ending July 2025
• Full Time (76 hours per fortnight)
• Management and Administrative Officer, Grade 2
• Legal Support Service Department
• Great Staff Benefits

The Department

Legal Support Services

Alfred Health is a large, complex organisation with three campuses; each campus covers a wide variety of medico-legal activities, including management of legal claims, Freedom of Information and liaison with Victoria Police. A large part of these activities has been centralised and are overseen by the Legal Support Services Department based at the Alfred campus.

The Role

This position works within the Legal Support Services Department based at the Alfred Hospital. As a member of the Legal Support Services team you will be required to process requests for medical records and health information from internal departments including Medical Services, Health Information Services, the Clinical Governance Unit, Complaints Management Services and Alfred Health Legal Counsel. External organisations and stakeholders include solicitors, insurers, Transport Accident Commission, Victoria Police, Work Safe, Centrelink, DHHS and patients. 
Qualifications / Experiences Required

• Knowledge of Privacy and Freedom of Information processes.
• Excellent data entry accuracy and speed.
• Highly developed written and oral communication skills.
• The ability to liaise with internal departments and external stakeholders in a professional and time critical manner.
• Excellent planning, prioritisation and organisational skills with the capacity to work to tight deadlines and comply with statutory requirements.
• Ability to use established administrative system and processes.
• Ability to communicate and work collaboratively with a wide range of stakeholders
• Ability to work well in a team environment and independently as required. 
• Experience in Microsoft Office applications.
• Ability to maintain confidentiality at all times.
• Customer service skills including respect and sensitivity to people who may be experiencing stress due to personal or family illness.

Benefits

• Salary Packaging
• Discount Health Insurance
• Car Parking (subject to availability)
• Onsite Gym (The Alfred only)
• Child care services (The Alfred only)
• Modern newly outfitted offices on St Kilda Rd, with easy access to public transport and Fawkner Park.

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact: Amanda Hart Manager Legal Support Services on 9076 2942 or am.hart@alfred.org.au

Applications Close: 11pm Wednesday, 30 April 2025

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au