Booking Clerk

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term - Ending December 2025
• Part Time, 64 Hours per f/n (0.8 EFT)
• Managers and Administrative Worker Grade 1 
• Located at The Alfred
• 5 Weeks Annual Leave & Salary Packaging

About the team

The Alfred Gastroenterology Department is responsible for the diagnosis and treatment of patients with suspected or established gastrointestinal and liver disease including the appropriate utilisation of diagnostic and therapeutic gastrointestinal endoscopy. Clientele include inpatients admitted electively or via the Emergency Department directly to the Gastroenterology Unit or referred for investigation and management from other Units within The Alfred, as well as outpatients managed in the General Gastroenterology, Hepatitis, Liver, Inflammatory Bowel Disease, Functional Gut, PEG, Hepatoma and Endoscopy Clinics.
The Department prides itself on the provision of high quality ambulatory care of chronic illness in such highly specialised clinics.

About the role

The position involves responsibility for all aspects of the co-ordination of service delivery via the centralised computer booking system for clinic and procedural bookings as well as Medicare billing, preparation of and procedural sessions and follow up requirements for highly specialised clinics. The Gastroenterology Department Clinical Services Centre is responsible for the provision of Gastroenterological procedures including Fibroscan, Video Capsule Endoscopy, Carbohydrate Breath Testing, intestinal ultrasound, oesophageal & pH Manometry and anorectal physiology.

Key responsibilities and role

To ensure the clinics and procedural sessions run smoothly and efficiently:

• Review of incoming referrals for triage by consultants/nurse manager 
• Using Cerner "Scheduler" booking programme to schedule clinic appointments 
• Attending to patient queries phone & personally and if needed triaging to appropriate staff members.
• Preparation of clinics. 
• Check in and make follow-up appointments for patients on clinic days.
• Reorganising clinics and procedural sessions when doctors are ill or on leave.
• Ensure Medibill information is entered.
• Ensure all results are distributed to referring Doctors. 
• Maintenance of database to track referrals and expiry date. Follow-up of current referrals.
• Relieving other booking clerks when on leave or when demand is excessive.

Skills & Experience

•  Previous experience in health/hospital essential

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Michele Graham T: 9076 3324 E: m.graham@alfred.org.au

Applications Close: 11pm AEST, On 07th of March 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au