Alfred Brain Administration Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Part Time - 64 hours per fortnight 
• Grade 1 Administrator 
• Alfred location
• Great staff benefits!

The Department

Alfred Brain Specialist Clinics and Neurosciences Department
Specialist Clinics are responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation. These services include pre and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.

The Role

The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

QUALIFICATIONS/EXPERIENCE REQUIRED
Essential
• At least 2 years’ experience, or equivalent in a public facing role, preferably Medical reception.
• Confidence in dealing with face-to-face patient interactions and phone enquires.
• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
• Previous administration experience in a health setting 

Highly Desirable
 • Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation Knowledge of Cerner Programs
• Typing accuracy and speed of at least 40wpm
• Understanding of medical terminology Understanding and experience of Medicare billing processes
• Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite child care services, a payroll deductible expense
• Onsite staff gym, a payroll deductible expense
• Modern onsite library facilities, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance

For all enquiries regarding this role, please contact Leah Riches - Nurse Manager - Alfred Brain

Previous applicants are welcome to apply.

Applications close at 11 pm Tuesday, 10 December 2024 AEDT. 

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au