Administration Supervisor - Alfred Brain 1

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Appointment
• Full time: 80 hours per fortnight with ADO
• 5 Weeks Annual Leave
• Administration Officer Grade 2
• Located at The Alfred
• Great Staff Benefits

The Department

Alfred Brain Specialist Clinic
Specialist Clinics is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation. These services include pre and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging. Patients are referred to Specialist Clinics from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Alfred Health. These specialist clinics include Neurology, Epilepsy, Neurosurgery, Movement Disorders, Neurosciences, Multiple Sclerosis and many more sub specialities. 

The Role

The Administration Supervisor for the Alfred Brain Specialty Clinics reports to the Nurse Unit Manager for Alfred Brain. The administration supervisor will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of Alfred Brain Specialist Clinics. The Administration Supervisor is responsible for supervising the administration team and liaising with the Nurse Unit Manager to ensure all clinics are running smoothly. The administration supervisor ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals by the members of their team. Responsibilities also may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management with an allocated portfolio to manage.

The Administration supervisor brings approachable leadership, responsiveness and provides professional service

to ensure best customer outcomes are delivered.

The job will see you;

• Leading your administration team to deliver best customer outcomes.
• Greeting patients, handling referrals, answering phone calls, and booking patient appointments.
• Supporting clinical staff (Doctors and Nurses) with administrative tasks.

Qualifications/Experience Required

Essential

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

Highly Desirable

• Previous administration experience in a health setting

Desirable

• Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation Knowledge of Cerner Programs
• Typing accuracy and speed of at least 40wpm
• Understanding of medical terminology Understanding and experience of Medicare billing processes
• Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

Benefits

• Salary Packaging
• Discount Health Insurance
• Staff Parking
• On-Site Gym
• Close Proximity to Public Transport

Please include a Cover Letter for your application to be considered.

Enquiries to: Leah Riches, Nurse Unit Manager: Alfred Brain Specialty Clinics, Email: l.riches@alfred.org.au

Applications close: Thursday 7th November 2024 AEDST

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au