Administration Officer / Telephonist - Outpatient Referral Team 2

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Full-time (80 hours per fortnight + monthly ADOs) Monday - Friday, 9:00 am - 5:30 pm
• Managers and Administrative Worker Grade 1 Level 1 (HS1) + superannuation
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health and several other clinical support services.
The EVO Program is responsible for several additional services that support clinical care delivery. These include the GP Liaison Service, Health Information Service, Virtual Services (such as the Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit, and the Operations Support Unit.
The Outpatient Program delivers several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison, and Specialist Clinic referrals and enquiries. The most significant component is the Specialist Consulting Clinics, which provide scheduled medical, nursing, and allied health services to non-admitted patients at all three campuses.
These services include pre- and post-hospital admission and the management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.
Patients are referred to outpatient services by a range of providers, including general practitioners (GPs), Specialists, and clinicians in Emergency Departments, inpatient units, and other areas of Alfred Health.

The Role

This position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program, the administration officer will effectively and efficiently perform various administrative, reception and clerical tasks to support and assist the day-to-day function of the clinics and health service. The role is to ensure that the service provides the best customer outcomes and meets internal and external reporting requirements, including government requirements. The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

Qualifications and Experience Required

Essential

• Demonstrated computer proficiency, including MS Word, MS Outlook, and MS Excel (foundational)
• Previous administration experience in a health setting
• Experience in managing calls in a high-call-volume environment
• Understanding of confidentiality and privacy legislation
• Knowledge of Cerner Programs
• Understanding of medical terminology
• Understanding and experience of Medicare billing processes
• Highly developed Customer Service skills
• Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If you are interested in this position or would like further details, please contact Daruka Bul - Referral In Team Leader, Outpatients Program, at 0438 814 022.

Applications close at 11 pm AEST, Thursday, 6th January 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au