Client Services Coordinator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Full Time Position (80hrs per f/n) + monthly ADO
• Grade 3 Administrator
• Located at Melbourne Sexual Health Centre
• Great Staff benefits! 5 Weeks Annual Leave & Salary Packaging

The Department

Melbourne Sexual Health Centre is a busy Monday to Friday walk in and wait clinic for people from all walks of life needing screening, treatment and clinical management of sexually transmissible infections. We are looking for an experienced, reliable, enthusiastic, motivated and well-organised person to join our team based at Carlton.

The Role

The Client Services Coordinator is central to the effective operation of administrative and clinical services at MSHC.  The Client Services Coordinator manages and supervises administrative services provision for two specialised clinics; and is responsible for managing medical records in line with all relevant guidelines.  This role manages site-wide security access control, payroll for business support staff, clinical and non-clinical supply chain and resourcing and acts as a point of contact for contractors and trades attending for facility maintenance and management.

Duties

• Demonstrated leadership, problem solving and time management skills
• Ability to be flexible, identify priorities, and trouble shoot for positive outcomes
• Well-developed time management skills
• Demonstrated capacity to quickly learn new computer systems
• Sensitivity to issues surrounding sexually transmissible infections including HIV/AIDS
• Understanding of Victorian Public Records legislation and how to apply in the work place
• Thorough understanding of and commitment to the principles of privacy and confidentiality
• Capacity to operate effectively in a changing organisational environment
• Demonstrated ability to deal empathetically with clients from varied backgrounds
• Possess open minded, non-judgemental and flexible attitude
• Demonstrated ability to communicate effectively to staff and clients alike
• High level attention to detail

Skills & Experience

• Proven experience in managing a team
• Experience in face to face client/ patient/ customer service and knowledge of best practice customer service
• Demonstrated experience of dynamic self-directed teamwork and driving change
• Experience in providing non clinical Client Services in a highly sensitive, confidential and complex environment
• Experience in medical records administration including creation, archiving, tracking and destruction
• Proven computer literacy across the Windows platform
• Proven ability with payroll and rostering
• Proven ability to communicate effectively with a diverse range of clients and peers

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance.
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services.

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Alison Levey, Client Services Coordinator, via (03) 9341 6205.

Applications closing 11pm AEST, Friday 8th November 2024.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au