Student Support Officer

Role type: Permanent, Full-time

The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives. We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities.

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students. As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do. 

To find out more about us, please visit https://www.aipc.net.au/  

About the role

Higher education programs: processing and following up applications for enrolment and semester enrolments, data entry, student communication, administration of student records, processing deferrals and withdrawals, processing payments and textbook orders, coordinating dispatch of course materials, and organising and participating in Orientation Sessions.

• Updating student information and publications as required.
• HELP system: Managing, updating and monitoring the HELP system and student records, updating records, writing and updating student resources and information on HELP, responding to general student queries, technical and administrative support to staff and students.
• Inputting data for higher education student records and FEE-HELP reporting.
• General higher education administration including: maintaining electronic and hard copy student records and RPL/Credit Transfer database, student information and log ins, managing student management systems, maintaining regular contact with students, administering graduation documentation, issuing surveys to students, collating and reporting survey results.
• Undertaking assigned tasks during enrolment processes.
• Writing correspondence and responding to student queries within required timeframes.
• Maintaining higher education administrative and reporting processes as needed
• Reporting various statistical information as needed..
• General administrative support as required from time to time.
• Communicating and liaising with higher education, administrative, finance, branch and IT staff in the performance of these duties.
• Various higher education administrative duties such as issuing documentation and inputting and collating survey results.
• Any other reasonable directives from time to time.

About you 

• Diploma level qualification or sufficient experience equivalent to a Diploma qualification.
• Relevant work experience in a Student Support role or similar.
• Excellent interpersonal, communication and organisational skills.
• Excellent customer service skills.
• Demonstrated attention to detail in an administrative environment.
• Experience working in the education sector an advantage. 

To Apply: 

If this sounds like you, please submit your application, attaching your Resume and Cover outlining how you meet the requirements for this position. 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.