Customer Service Officer

We're looking for a friendly, adaptable go-getter to join our all-star customer service team as a Customer Service Officer

The role

Are you passionate about delivering amazing customer service experiences? Do you love working in a fast-paced environment that keeps you on your toes? If so, we want to hear from you!

We're looking for a friendly, adaptable go-getter to join our all-star customer service team as a Customer Service Officer. Based in our lively Hobart branch, you'll be at the heart of the action - handling customer calls, processing orders, coordinating deliveries, and making sure our customers get exceptional service every time.

You'll work closely with our stellar sales and production crews to make the magic happen. It's a dynamic role where no two days are the same, and we need someone who can keep up with the pace while keeping a smile on their face.

We've cultivated a supportive, diverse team driven by creativity. As an Adbri company, we share strong values and a commitment to safety. If you want to help us cement our spot as Australia's construction heroes, join our crew!

Responsibilities

• Be our customers' champion - deliver service that wows them every time
• Answer calls with enthusiasm and resolve queries quickly
• Process orders and returns with precision and care
• Coordinate seamlessly with delivery drivers and production team
• Maintain stellar safety, health and environmental standards
• Raise purchase orders and enter product test data
• Help out with site administration tasks
• Support our sales representatives deliver on the sales strategy

What you'll need to succeed

• Amazing communication skills and phone manner
• Ability to multi-task and adapt to shifting priorities
• Initiative, resilience and loads of energy
• Great teamwork and time management skills
• Expert computer and tech abilities
• SAP experience (highly desirable!)
• Passion for building/construction (desirable)

Our business

Adbri Masonry is Australia’s leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry solutions. As a fully owned entity of Adbri Pty Limited and majority-owned by CRH,

Adbri Masonry is committed to building a better Australia. We pride ourselves on our supportive and safe work environment and our commitment to diversity, which drives innovation and creativity in our workforce. 

Adbri's portfolio of respected brands employs over 1500 people nationally and provides cement, lime, concrete, aggregates, masonry products and industrial minerals.