Placement Officer - Team Lead

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, ​we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.​ 

To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/  

About the Role

In this key leadership role, you will oversee the effective functioning of the Placement Officer Teams for Brisbane & Perth. This position is integral to driving team performance, ensuring compliance with regulatory requirements, fostering a culture of continuous improvement and collaboration, and performing as a Placement Officer when required.

Key Accountabilities will include:

• Team Leadership and KPI Management - Manage and drive the achievement of KPIs for the Placement Officer team, including 100% compliance and constant increase in the placement per Placement Officer ratio
• Issue Resolution and Student Support- Effectively address escalated student issues related to placements; Collaborate with Placement Officers to identify & resolve students’ challenges
• Induction, Onboarding & Professional Development- Lead team induction and onboarding processes for new Placement Officers; Provide ongoing training, coaching and mentoring to enhance performance.
• Workload Management and Resource Allocation- Effectively manage the workload across the national placement team
• Placement Officer Responsibilities - Proactively assume the role of a Placement Officer for any region as necessary or when directed by the National Placement Manage.
• Execute Placement Duties: Perform key placement responsibilities, which encompass matching students to suitable opportunities, conducting interviews, overseeing the placement process, and ensuring strict adherence to AE’s placement policies

About you

• Diploma or Degree in Community Service or a related field.
• Proven leadership experience and capabilities.
• Minimum of 5 years of experience in education or customer service.
• Proven ability to work independently and collaboratively.
• Strong organisational and communication skills.
• Familiarity with InPlace or similar placement management systems.
• Commitment to maintaining compliance with regulatory bodies.
• Ability to adapt to changing priorities and handle multiple tasks efficiently.
• Willingness to undergo training on new systems and technologies.

Why work with us

• Opportunities to grow within the organization
• $1,500 professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Flexibility to work from home during non-teaching hours (For Academic staff)
• Be part of a fast-growing organization working in an agile environment
• Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/

To Apply: 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.