Campus Operations Manager - Adelaide

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!

The Campus Operations Manager oversees daily campus operations, driving both local and nationwide projects. Focused on student satisfaction and service excellence, this role works closely with the Head of Operations and Student Experience Manager to improve processes and enhance operational efficiency. The ideal candidate will have strong leadership and collaboration skills, ensuring a smooth campus environment that supports student and staff success.

Key Responsibilities:

• Maintaining Student Satisfaction: Oversee student onboarding and support, working with the Student Experience Manager to boost satisfaction. They lead the Placement Officers' team, streamline operations, and foster a positive campus culture through events, while managing staff recruitment and performance.
• Campus Culture Development: Foster a vibrant campus culture through student-led events and milestones, while leading onboarding and orientation to ensure strong support and alignment with the Student Experience Manager.
• National Operations and Collaboration Initiatives: Collaborate on projects to improve efficiency and student experience, lead teams to ensure timely execution, and implement process improvements while ensuring placement success and record accuracy.
• Campus Operations: Ensure smooth campus operations, including facilities, safety, staff supervision, and timetable coordination with academic leaders.
• WHS Framework: Promote Group WHS Framework adherence and policies, including conducting risk assessments, implementing controls, and monitoring WHS performance.
• Leadership and Management: Handle staff recruitment, induction, ongoing support, performance appraisals, and exit procedures.

About You

• Bachelor's degree in Business Administration or related field.
• Minimum 5 years of extensive experience in project management, hotel management, or management of large hospitality business.
• Demonstrated resilience and adaptability in managing change within complex environments.
• Strong operations experience, preferably within an educational setting.
• Excellent systems knowledge with ability to quickly learn and implement new platforms.
• Exceptional problem-solving skills with capacity to work independently with minimal guidance.
• Self-motivated with a hands-on approach to operational challenges.
• Strong communication skills to effectively engage with diverse stakeholders.
• Proficiency in project management tools and Microsoft Office suite.
• Understanding of Health and Safety.
• Preferred: Familiarity with student information systems and data protection regulations.

Why work with us? 

• Opportunities to grow within the organization
• $1,500 professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Flexibility to work from home during non-teaching hours (For Academic staff)
• Be part of a fast-growing organization working in an agile environment
• Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/

About us

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, ​we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.​ 

To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.