Student Services Officer

About the Role

Student Services Officers are key in providing excellent assistance and support to our students on a daily basis, handling administrative functions to support the reporting of results, enrollment of students, supporting documentation for their studies, and ensuring engagement via outstanding service and support for all students.

Key Responsibilities include:

• Handling student enquiries
• Supporting Reception Functions
• Ensuring correct Enrollments into Units
• Publishing of Academic Results
• Supporting Welcome Day, Orientation Day, Graduation and Student Events Services
• Monitoring and Maintaining Data on Student Platforms

About You

• Outstanding Customer Service Skills
• Experience working in customer service settings.
• Familiarity with the Education Industry is desirable.
• Excellent Administration skills
• Willingness to help others
• Work well with deadlines and Targets
• Exceptional communication Skills
• WWCC or willingness to obtain one.

Why work with us

• Opportunities to grow within the organization
• $1,500 professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Flexibility to work from home during non-teaching hours (For Academic staff)
• Be part of a fast-growing organization working in an agile environment
• Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, ​we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.​ 

To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/  

To Apply: 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.