Academic Support Officer

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth! 

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry 

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, ​we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.​ 

To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/ 

About the role:

As an Academic Student Support Officer, your primary roles are but not limited to assist students with their academic needs ranging from developing academic skills to academic communication requirements and processing Academic Misconduct cases according to the policy and procedures. You will collaborate closely with your allocated program / Course Coordinators and teaching staff to address and fulfill the students’ academic needs. 

The Academic Student Support Officer is responsible for: 

• Assessing student’s academic needs and devising learning plans to support them in achieving their study goals.
• Monitoring the ongoing educational progress of students-at-risk, collaborating with educators and staff including the handling student’s intervention plans.
• Ensuring students meet the requirements outlined in their study plans by the due dates.
• Referring students to the College’s internal support services.
• Processing Academic Misconduct cases according to the policies and procedures.
• Attending Student Support Services meetings and reporting to Academic Support Team Leader.
• Providing data and metrics to the Academic Team leader for required reporting regarding academic support services including face to face support, online support, workshops delivered and assessments of breaches of academic integrity.
• Participating in the Academic Support Services quality improvement processes including responding to student and staff evaluation and feedback.
• Doing work individually and as a team member to achieve the Academic Support Team goals
• Adhering to all regulatory requirements as well as Acknowledge Education policies and procedures.

About you:

As the chosen candidate, it is anticipated that you will:

• establish strong connections with staff and students of the Acknowledge Education community.  
• be able to work toward the goals on a fast pace from time to time when required.
• be good at prioritizing and time management.
• be able to follow related policies and procedures when assisting students and process Academic Misconduct cases.
• be able to improve teaching methods and willing to use technology or other innovative strategies for teaching and learning and for engaging students.
• demonstrate teamwork skills and the ability and willingness to contribute to professional collaborations and academic administration.
• have previous experience working with students from culturally and linguistically diverse backgrounds.
• be efficient in using spoken and written English.
• be good at Words, PPT and Excel.

Other desirable qualities:

• Masters in the relevant discipline, or equivalent.
• Relevant tertiary teaching experience or academic support with a track record of demonstrable teaching achievements and positive results.
• Recent work practice experience and an understanding of theory and practice of teaching and learning and academic integrity.
• Ability to learn quickly how to use the learning and management tools and platforms such as Moodle.

Why work with us? 

• Opportunities to grow within the organization 
• $1,500 professional development allowance  
• Incredibly committed and supportive team of student-centric professionals 
• Flexibility to work from home during non-teaching hours (For Academic staff) 
• Be part of a fast-growing organization working in an agile environment 
• Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/  

To Apply: 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.