Placement Officer

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!

Acknowledge Education is a leading Australian training provider with campuses in Melbourne, Sydney, Perth, and Brisbane. With 139 years of history, we offer courses across industries like health, business, hospitality, and construction. Educating over 6,000 students annually, we stay true to our mission of being a dynamic and innovative leader in education.

About the Role

The Placement Officer plays a pivotal role within our organisation, ensuring the seamless matching and placement of Acknowledge (AE) and ICHM students into valuable placement opportunities.

The role is based at Acknowledge Education’s Perth campus, working three days per week supporting AE (Perth students) and two days per week supporting both AE and ICHM students in Adelaide. While the role supports two institutions, ICHM operates under Acknowledge Education, ensuring consistency in processes and compliance.

Key Responsibilities 

• Manage placement demand, ensure regulatory compliance, and review student documentation.
• Conduct one-on-one interviews to assess placement needs and match students with agencies.
• Coordinate student interviews with placement agencies and track placement progress.
• Confirm placements, send confirmation emails, and ensure all documents are uploaded to InPlace.
• Assign Liaison Officers for ongoing student support and escalate placement concerns when necessary.
• Respond to student queries and collect feedback for placement improvement.

About you

• Minimum 5 years of experience in education, student services, customer service, or a related field.
• Familiarity with InPlace or similar placement management systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant platforms.
• Ability to quickly learn and adapt to new systems and technologies.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills to engage effectively with students, agencies, and internal teams.
• Proven ability to work both independently and within a collaborative team environment.
• Strong problem-solving and decision-making abilities, with a proactive approach to challenges.
• Ability to adapt to changing priorities and manage placement challenges effectively.
• High level of professionalism, integrity, and customer service focus.
• Willingness to undergo training to enhance skills and stay updated with industry best practices.

Why work with us

• Opportunities to grow within the organization.
• A hybrid and flexible approach to working.
• Competitive Remuneration.
• AE offers a diverse environment that embraces equity and inclusion. 
• $1,500 professional development allowance.
• Incredibly committed and supportive team of student-centric professionals.
• Be part of a fast-growing organization working in an agile environment.
• Acknowledge education is part of UP Education group – Be part of a leading education provider.

We value diversity and strive to attract candidates from all backgrounds, reflecting the richness of our student community. Identity-related questions are voluntary, and candidates may choose not to respond.

As an equal opportunity employer, we are committed to fairness, equity, and a consistent interview process. We celebrate diversity and foster an inclusive work environment where everyone feels valued and supported.