Salesforce Engineer

About AARNet

Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education. 

We are Australia’s National Research and Education Network (NREN). We connect over one million users—researchers, faculty, staff and students—at institutions across Australia, supporting education and research across a diverse range disciplines including high energy physics, climate science, genomics, radio astronomy and the arts.

Nationally, AARNet interconnects Australian universities, the CSIRO, and other organisations who have a research and education mission, or with whom the education and research sector interacts. These include hospitals, vocational training providers, schools and museums. Internationally, AARNet interconnects the Australian Research and Education (R & E) community to the world – and continuously develops new capabilities and partnerships to facilitate seamless data access and transfer. 

AARNet also offers a suite of supporting applications to our customers. These include network and collaboration services such as Zoom, that enable innovation in the delivery of research and education.

We are an organisation of innovators, doers, and courageous thinkers. We are not constrained by traditional products and solutions and we constantly strive to build the solutions that our customers will need tomorrow – today. If you have the imagination, foresight and drive to build the future why not come and join us?

The Role

The Salesforce Engineer role is responsible for the configuration, development and administration of Salesforce workloads that enable AARNet to efficiently sell and support its network services and products. The role is responsible for the delivery of high-quality software solutions, utilizing both SaaS and containerized applications running on private clouds.

This role is an excellent opportunity for a person who enjoys bringing their skills to solve holistic business problems through changes that span a significant range of what are traditionally siloed applications in both the Business Support Systems (BSS) and Operating Support System (OSS) domains. We empower our people to deliver results.

The successful candidate will have a proven track record of working on solutions that span technical and business domains to deliver lasting benefits to customers.

Responsibilities

Salesforce Administration & Engineering:

• Solid experience in Salesforce development - Apex, Visualforce, and Lightning Web Component.
• Tailor and customise Salesforce to meet business requirements using basic platform customisations.
• Extensive experience with Portal (Experience Cloud), CPQ (Revenue Cloud) and Service Management.
•  Demonstrated knowledge of Rules, Flows, and Validations.
• Demonstrated knowledge of Data loader and Inspector
• Demonstrated knowledge of Platform Events and CDC architecture.
• Hands-on experience in administration e.g., managing users, security, and data as well as creating roles, profiles, and reports.
• Managing permissions, sharing rules and organisation wide defaults.
• Work with Internal and External stakeholders including vendors, third parties and technical support.
• Apply best practice security measures, conduct audits, and review data management processes.
• Solution guides documentation and Train new users on using Salesforce.

Application Architecture:

• Contribute to enterprise and data architecture plans and support refinement of enterprise roadmaps.
• Work with business stakeholders to understand and refine requirements.
• Assess potential applications and solutions for alignment with both business and operational requirements.
• Contribute to analyzing risks and dependencies in solution design.
• Optimise the value extracted from each system by ensuring AARNet fully capitalizes on the inherent capabilities provided by the system.
• System Integration:
• Deliver end to end integrated application solutions to fulfill business requirements utilizing Salesforce.
• Deploy applications and implement changes within the Software Development Life Cycle (SDLC) as part of an Agile DevOps team.
• Configure integration between systems using best practice integration patterns for given scenarios.
• Tailor and customize systems to meet business requirements, considering technical debt, and push back on non-standard requirements when necessary.
• Effective knowledge and demonstration of CI/CD pipeline processes.

Stakeholder Engagement:

• Collaborate closely with business stakeholders, product owners, and other teams to gather requirements, provide updates, and ensure successful project outcomes.
• Translate technical concepts into understandable terms for non-technical stakeholders, facilitating effective communication.

Expertise, experience & qualifications

• Experience in software development, network automation, integrations, and OSS/BSS model implementation.
• Proficiency in Agile methodologies (Scrum, Kanban, etc.).
• Familiarity with OSS/BSS models, telecom industry practices, and service delivery optimization.
• Strong technical background in programming languages (Python, Java, etc.), automation tools (Ansible, etc.), Integrations (Boomi, MuleSoft, etc.) and CRM (Salesforce, etc.) implementation and customization.
• Salesforce Administrator certification.
• Big picture thinker who identifies future opportunities.

Important skills

• Proficient in utilizing GitLab for version control and CI/CD, with a demonstrated ability to establish and optimize branching strategies for efficient code management.
• Experience in deploying and managing Salesforce applications using Gearset, showcasing an understanding of deployment automation and version control within the Salesforce ecosystem.
• Skilled in implementing and managing OwnBackup solutions, demonstrating expertise in creating reliable backup and recovery processes for Salesforce data and ensuring data integrity and compliance.

Conditions of employment

AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference. 

AARNet provides competitive remuneration and a host of other benefits in line with our HR policies which include:

• 17% superannuation;
• Flexible work options;
• Options to purchase additional Annual Leave;
• 2 days paid Women’s Wellness Leave per month;
• 24 weeks paid Parental Leave – Primary Carer;
• Welcome back to AARNet superannuation payment – on unpaid Parental Leave for Primary Carer;
• 4 weeks paid Birth Trauma Leave;
• 24 weeks paid - Adoption Leave;
• 16 weeks paid Parental Leave – Secondary Carer;
• 5 days paid – First Nations Cultural Leave;
• 2 days paid Family Wedding Leave;
• 24 weeks paid – Foster Carer Leave;
• 5 days paid – Fertility Leave;
• 8 weeks paid – Gender Affirmation Leave;
• Strong Equal Opportunity focus;
• Sector leader in Social Responsibility and Ethics; and
• A culture and company structure that allows your career to grow with access to leading edge technologies