About AARNet

Australia’s Academic and Research Network (AARNet), founded in 1989, has played a pivotal role in shaping Australia’s digital landscape as the pioneers of the country’s Internet. Our mission extends beyond mere connectivity; we are the architects, builders, and operators of a world-class network infrastructure that fuels critical research and learning. At AARNet, innovation thrives within a vibrant community

The Role

The Program Delivery Manager will work within the Infrastructure Development Group (IDG) Partner and Shared Services Team to end-to-end manage AARNet’s strategic-customer projects from feasibility to customer handover. You will be working with other project managers, delivery specialists, and technical specialists to maintain a real-time end-to-end status and forecast, see upcoming issues and support the smooth flow of projects to customer expectations. The Program Delivery Manager will also be responsible for determining and implementing new operational capabilities to manage projects after handover. This will involve working with Operations, Project teams and Engineers to create and document processes, capabilities and enhance existing toolsets.

Responsibilities

Key responsibilities of the role will be:

Management of AARNet’s strategic infrastructure projects, to ensure that customer services are delivered to required schedule and scope. This will include:
Ensuring AARNet projects meet client scope requirements and expectations.
Coordinating project activities including key interlocks between different teams and business units to ensure timely delivery of customer projects.
Managing conflicting project priorities, constraints, and interdependencies.
Producing status reports of AARNet’s customer and other strategic projects.
Managing the interface between the civil construction and service provisioning teams to ensure delivery of project outcomes. Working with the teams to prioritise customer outcomes, manage risk and resolve issues, escalating as required.
Managing the handover process with customers, including inspection and test requirements and reporting.
Developing processes to support the operational management of AARNet strategic customers. This will involve working with other teams to operationalise agreed protocols with strategic customers by working cross-functionally to create and enhance processes and toolsets.

Expertise, experience & qualifications

Program and/or project management experience relating to telecommunications projects, with a working knowledge of project management principles.
Understanding and experience with telco infrastructure deployment processes and requirements.
Understanding and experience with telco or network operations processes.
Analytics, reporting and presentation skills.
Strong verbal and written communication skills including report writing and documentation.
Qualification in engineering or related project management, or substantial experience in a similar role.

Important skills

Strong interpersonal skills and negotiation skills
Ability to work across multiple projects and with multiple stakeholders.
An ability to analyse, problem solve, and prioritise
Proficiency using MS, Word, Excel and Project.
Willingness to travel regionally and interstate from time to time.

Why Work at AARNet?

At AARNet, we’re passionate about advancing global education and critical research. Our Australia-wide network, with global reach, supports some of the most demanding network-based applications. If you’re looking for a purpose-driven workplace where you can make a difference, consider joining our team.

Make an impact: By working with us, you’ll directly contribute to critical research in fields like astronomy, physics, earth observation, environment, health, and medicine. Our mission matters, and we’re committed to providing equal opportunities for all.

Competitive Benefits and Conditions:

Superannuation: Enjoy a 17% superannuation contribution.
Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top-up.
Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
Wellness Leave: 2 days per month paid Women’s wellness leave.
Family & Domestic Violence Leave: 20 days of paid leave.
Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
Purchased Leave: Options to purchase additional Annual Leave.
Flexible Work Options: We support work-life balance.
Equal Opportunity Focus: We value diversity and inclusion.
Social Responsibility and Ethics: We lead by example.
Cutting-Edge Technologies: Access to work with the latest industry technology.