Product Manager (Cyber Security Services)

About AARNet

Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education.  

We are Australia’s National Research and Education Network (NREN). We connect over one million users—researchers, faculty, staff and students—at institutions across Australia, supporting education and research across a diverse range disciplines including high energy physics, climate science, genomics, radio astronomy and the arts. 

Nationally, AARNet interconnects Australian universities, the CSIRO, and other organisations who have a research and education mission, or with whom the education and research sector interacts. These include hospitals, vocational training providers, schools and museums. Internationally, AARNet interconnects the Australian Research and Education (R & E) community to the world – and continuously develops new capabilities and partnerships to facilitate seamless data access and transfer.  

We are an organisation of innovators, doers, and courageous thinkers. We are not constrained by traditional products and solutions, and we constantly strive to build the solutions that our customers will need tomorrow – today. If you have the imagination, foresight and drive to build the future why not come and join us?

The Role

The Product Manager (Cyber Security Services) will be responsible for the development, management, and continuous improvement of AARNet’s Managed Detection and Response (MDR) capabilities and other Cyber Security products overtime. The Product Manager (Cyber Security Services) will drive the end-to-end product lifecycle, from concept through delivery to ongoing sustainment. They will engage with internal stakeholders, customers, and cross-functional teams to define, build, and optimise AARNet’s Cyber Security offerings. The role will involve working closely with our engineering, sales, and support teams to ensure seamless integration within customers’ security ecosystems.

Key responsibilities include defining product roadmaps, gathering customer requirements, developing business cases, pre and post sales activities, overseeing product execution, and driving market adoption. The role also includes stakeholder engagement, risk and issue management, and ensuring transparent reporting to customers and AARNet management. Additionally, the Product Manager (Cyber Security Services) will contribute to AARNet’s product management frameworks and engagement models, ensuring consistency in execution and the successful delivery of Cyber Security services.

Role Accountabilities:

• Actively promoting safe work practices in the workplace during all activities consistent with AARNet’s policies and comply with all WH&S legislation, policies and procedures
• Actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age

Responsibilities

• Be able to explain how the capability integrates within an existing cyber security technical stack, in order to guide requirements, assess suitability and manage expectations.
• Own the capability lifecycle, from concept, to delivery and ongoing management and sustainment.
• Develop and articulate the product vision and roadmap aligned with AARNet’s strategic objectives.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders, to define and deliver high-quality solutions.
• Gather and prioritise customer requirements, translating them into clear product features and user stories.
• Engage with customers to ensure the product meets their needs and delivers value.
• Lead Agile ceremonies such as sprint planning, backlog refinement, and sprint reviews.
• Define, track and report on KPIs to measure product success and inform decision-making.
• Prepare and present business cases for product enhancements and new initiatives.
• Document and maintain AS-IS and TO-BE processes, ensuring alignment with business goals.
• Create customer onboarding documentation which integrates with existing documentation and processes to ensure smooth implementations for our customers.
• Provide presales support, including demonstrations, presentations, and responding to customer queries.
• Work closely with sales teams to ensure product alignment with customer requirements during the presales process.
• Oversee product support processes, ensuring timely resolution of customer issues and continuous improvement of the product experience.
• Foster a culture of continuous improvement and innovation within the product team.

Expertise, experience & qualifications

• Demonstrated skills in Cyber Security and Product Management.
• Proven ability to deliver customer-facing integrated solutions.
• Demonstrated experience delivering successful projects using project methodologies such as Agile, Prince 2 or MSP, ideally with certification.
• Experience in cybersecurity operations or cyber security architecture preferred.
• Exceptional skills in stakeholder engagement and workshop facilitation.
• Demonstrated success in defining and launching products and services that meet customer needs.

Important skills

•  Strong technical IT background
• Strong verbal communication and written documentation skills
• Ability to engage and lead teams in the change management journey
• Strong engagement and stakeholder management skills including workshop facilitation
• Change management and training experience
• Worked within a project management environment
• Ability to multitask against competing priorities, flag risks and issues and escalations
• Strong understanding of project management methodologies, templates and frameworks 

Conditions of Employment

AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference.   

AARNet provides competitive remuneration and a host of other benefits in line with our HR policies which include: 

• 17% superannuation; 
• Flexible work options; 
• Options to purchase additional Annual Leave; 
• 2 days paid Women’s Wellness Leave per month; 
• 24 weeks paid Parental Leave – Primary Carer; 
• Welcome back to AARNet superannuation payment – on unpaid Parental Leave for Primary Carer; 
• 4 weeks paid Birth Trauma Leave; 
• 24 weeks paid - Adoption Leave; 
• 16 weeks paid Parental Leave – Secondary Carer; 
• 5 days paid – First Nations Cultural Leave; 
• 2 days paid Family Wedding Leave; 
• 24 weeks paid – Foster Carer Leave; 
• 5 days paid – Fertility Leave; 
• 8 weeks paid – Gender Affirmation Leave; 
• Strong Equal Opportunity focus;  
• Sector leader in Social Responsibility and Ethics; and 
• A culture and company structure that allows your career to grow with access to leading edge technologies