Product Manager - Security Operations Centre

About AARNet

Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education. 

As Australia’s National Research and Education Network (NREN). We connect over one million users — researchers, faculty, staff, students, hospitals, vocational training providers, schools and museums — across Australia.

We are an organisation of innovators, doers, and courageous thinkers. We don’t settle for the status quo; instead, we anticipate the future needs of our customers and build solutions today. If you share our imagination, foresight, and drive to shape the future, why not come and join us?

https://www.aarnet.edu.au/

Role Purpose

Step into the dynamic world of cyber defence as our SOC Product Manager. You’ll own the vision and execution of innovative products that power our Security Operations Centre, ensuring our threat detection, incident response, and reporting solutions are ahead of the curve. Working at the intersection of technology, security, and customer experience, you'll drive the full product lifecycle—from ideation and development to launch and continuous optimisation—while collaborating with engineers, analysts, and stakeholders to seamlessly integrate our SOC offerings into customers’ security ecosystems.

Key Accountabilities

At AARNet, all employees are accountable for:

• Actively promoting safe work practices in the workplace during all activities consistent with AARNet’s policies and comply with all WH&S legislation, policies and procedures.
• Actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age.

In this role, your main responsibilities are:

• Define & Drive: Craft a compelling product vision and roadmap that aligns with AARNet’s strategic objectives and the evolving needs of our SOC teams. Own the end-to-end lifecycle of our SOC products, from initial concept to ongoing enhancements.
• Integrate & Innovate: Clearly articulate how our SOC capabilities integrate with existing cyber security stacks. Work closely with developers, security analysts, and business teams to design and deliver high-impact solutions—ranging from advanced threat dashboards to real-time incident reporting tools—that transform complex security data into actionable insights.
• Collaborate & Lead: Engage with internal and external stakeholders, including customers, to gather and prioritise service requirements, feature requests, and pain points. Lead cross-functional Agile teams through sprint prioritisation, backlog refinement, and reviews to ensure smooth, timely delivery of SOC product initiatives.
• Measure & Optimize: Define, track, and report on key performance indicators (KPIs) to evaluate product success and inform data-driven decision making. Prepare robust business cases and roadmaps that showcase the value and potential of new product enhancements.
• Support & Evolve: Provide pre- and post-sales support—delivering engaging product demos, clear documentation, and hands-on assistance—to guarantee our SOC solutions not only meet but exceed customer expectations. Continuously refine our product management frameworks to foster a culture of innovation and continuous improvement.

About you in the role

You will celebrate diversity, inclusion, belonging and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation or gender identity.

Your directorate: Cyber Security

You’ll report to: CISO

Your expertise, experience & qualifications

• Experience & Background: Proven expertise in product management within cyber security, with a strong track record of delivering integrated, customer-facing solutions. Experience in SOC operations or cyber security architecture is highly desirable.
• Technical Acumen: A robust technical background with the ability to explain complex SOC integrations and guide product requirements. Familiarity with Agile, Prince2, MSP, or similar project methodologies is essential.
• Strategic & Analytical: Demonstrated success in defining product roadmaps and launching services that address real-world security challenges. Adept at translating technical concepts into clear, customer-focused value propositions.
• Communication & Collaboration: Exceptional verbal and written communication skills, with a knack for facilitating workshops and engaging with diverse stakeholders. You’re comfortable leading teams through change management journeys and multi-disciplinary projects.
• Innovative Mindset: A passion for staying ahead of industry trends, identifying new opportunities in the cyber security space, and continuously iterating to improve product performance and customer satisfaction.

Even better

Although not essential to the role, it would be even better if you had any of the following experience/skills:

• Tech-Savvy Visionary: You have an intuitive understanding of cyber security challenges and a forward-thinking approach to creating products that make a real difference.
• Customer Champion: With a deep commitment to customer success, you translate feedback and requirements into intuitive, impactful product features.
• Agile Leader: Your experience in dynamic, fast-paced environments enables you to manage competing priorities, mitigate risks, and steer your team toward success.
• Collaboration Catalyst: You excel at building relationships and fostering cross-functional teamwork, ensuring that every product you manage is a true collaborative achievement.

Benefits at AARNet

AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference.

AARNet provides a host of other benefits in line with our HR policies which include:

• Competitive remuneration;
• 17% superannuation; 
• Flexible work options including a hybrid work model;
• Focus on wellbeing – year-round initiatives and social engagement activities;
•  Ethical Leadership: A sector leader in cyber security, social responsibility, and equal opportunity;
• Options to purchase additional Annual Leave; 
• 2 days paid Women’s Wellness Leave per month; 
• 24 weeks paid Parental Leave – Primary Carer; 
• Welcome back to AARNet superannuation payment – on unpaid Parental Leave for Primary Carer; 
• 4 weeks paid Birth Trauma Leave; 
• 24 weeks paid - Adoption Leave; 
• 16 weeks paid Parental Leave – Secondary Carer; 
• 5 days paid – First Nations Cultural Leave; 
• 2 days paid Family Wedding Leave; 
• 24 weeks paid – Foster Carer Leave; 
• 5 days paid – Fertility Leave; 
• 8 weeks paid – Gender Affirmation Leave; 
• Strong Equal Opportunity focus;  
• Modern office environment: Hotdesking system and new facilities;
• Support your success: A culture and company structure that allows your career to grow with access to leading edge technologies;
• An opportunity to give back to the academic and research sector.